General Billing

Usage of HubMatrix Pro products and services constitutes customer's acceptance of HubMatrix Pro billing policy, and all customers must comply with this billing policy.

Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by HubMatrix Pro before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees. Subscription billing is based on availability of products and services, not based on usage. Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Dashboard. Payment receipts are available to customers upon processed payments.

Billing Cycle

Credit Card Billing: All credit cards are automatically charged on the customer's specific billing cycle date.Late Fee: All past due accounts may be assessed a late fee. Delinquent Payments: In the event any payment is 7 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable. Deactivation: Once an account is delinquent 60 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data may be stored for up to 60 days post-cancellation; after 60 days, application data will no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.

Fees

Late Fee: HubMatrix Pro may assess a $30.00 late fee for any payment that is 15 days past due. Chargebacks: If a customer initiates a chargeback, HubMatrix Pro may assess a $50.00 processing fee for each individual chargeback.

Payment Methods

HubMatrix Pro accepts payments via credit card. HubMatrix Pro currently accepts American Express, MasterCard, Discover and VISA credit cards.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the HubMatrix Pro subscription. Customers must request to cancel their subscriptions at least 10
days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. HubMatrix Pro will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Cancellation Process

Creating a Cancellation request: A request to cancel a HubMatrix Pro account must be initiated at least 10
days prior to the next invoice date. Any request to cancel a HubMatrix Pro subscription must be submitted through the dashboard. Emailed requests to cancel are not acceptable. Customers are encouraged to keep records of all communications regarding cancellation.

Simply cancelling the credit card associated with a HubMatrix Pro account does not cancel the account.

Finalizing the Cancellation: Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the "Subscription Billing" paragraph above.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each HubMatrix Pro customer agrees to provide HubMatrix Pro 30 days to attempt settlement of any billing dispute before disputing with any third-party credit card company or bank. Should HubMatrix Pro receive a chargeback from a third-party credit card company or bank on the customer's behalf before HubMatrix Pro has been given a chance to resolve the issue, HubMatrix Pro has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by HubMatrix Pro, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, HubMatrix Pro retains the right to collect on any Services or fees that are due. HubMatrix Pro may submit any disputed amounts to a collection agency. Once a chargeback has been received, HubMatrix Pro has the right to suspend the account until the matter is resolved.

Refunds

All first purchases have a 3 day cancellation policy. After this period, subscriptions are nonrefundable and will not be prorated at any time.

12. CHANGES.

HubMatrix Pro may periodically update this Billing Policy. The most current version of this Billing Policy will govern HubMatrix Pro’s use of Customer’s Personal Information and will always be available on the Platforms. HubMatrix Pro will notify Customer about material changes in the way HubMatrix Pro treats Personal Information by sending a notice to the email address specified in Customer’s membership account or by placing a prominent notice on the Platforms.

This Privacy Policy was last updated on May 19, 2022.